This is Service Design Thinking. Basics - Tools - Cases | Marc Stickdorn, Jakob Schneider | 9789063692797

This is Service Design Thinking

Basics - Tools - Cases

Auteur:Marc Stickdorn, Jakob Schneider

Uitgever:BIS

ISBN: 978-90-6369-279-7

  • Paperback
  • Engels
  • 376 pagina's
  • 21 nov. 2011

This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking.

A set of 23 international authors and even more online contributors from the global service design community invested their knowledge, experience and passion together to create this book.

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